Privacy PolicyYour privacy is our priority

1. Information We Collect

Account Information

When you create a Ringtel Cloud account, we collect information such as your name, email address, phone number, company name, and billing information. This information is necessary to provide our services and maintain your account.

Usage Data

We collect information about how you use our services, including call logs (numbers called, call duration, time stamps), feature usage, and platform interactions. This data helps us improve our services and provide analytics.

Communication Content

When you use our call recording features, we store audio recordings and transcriptions. Call recordings are only stored when explicitly enabled by account administrators and are subject to applicable laws and consent requirements.

2. How We Use Your Information

• Provide, maintain, and improve our communication services
• Process payments and manage your account
• Provide customer support and respond to inquiries
• Send service-related notifications and updates
• Analyze usage patterns to enhance our platform
• Comply with legal obligations and protect against fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who help us operate our services
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for voice communications
• TLS encryption for data transmission
• Regular security audits and penetration testing
• Access controls and employee training
• SOC 2 Type II compliance

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Account information: Until account deletion plus 30 days
• Call logs: 12 months for billing and analytics purposes
• Call recordings: As configured by account administrator (up to 7 years)
• Support communications: 3 years

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a portable format
• Opt-out: Unsubscribe from marketing communications

7. International Data Transfers

Ringtel Cloud operates globally and may transfer your information to countries other than your residence. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses and adequacy decisions.

8. Children's Privacy

Our services are designed for business use and are not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our platform. Continued use of our services constitutes acceptance of any changes.

10. Contact Information

For questions about this Privacy Policy or our privacy practices, contact us at: